Terms of Service

Last updated: 3 October 2026

1. Who we are and what these terms cover

These terms are the agreement between you and us. Castvoo (at https://castvoo.com) is operated by Zedapex, Lagos, Nigeria ("Castvoo", "we", "us" or "our"). These Terms of Service ("Terms") apply whenever you visit our website, create an account or use any part of the Castvoo service.

These Terms work together with our Privacy Policy, Acceptable Use Policy, Refund and Billing Policy, Referral Program Terms and Cookie Policy. Together they form the whole agreement between you and us.

By creating an account or using Castvoo, you agree to these Terms. If you use Castvoo for a business, you confirm that you can accept these Terms for that business, and "you" means both you and the business.

2. Who can use Castvoo

You must be an adult who can make a binding agreement. To use Castvoo you must:

• be at least 18 years old;
• be able to enter into a legally binding contract where you live;
• give us true and up-to-date details when you sign up, including your country; and
• not have been banned from Castvoo before, unless we have agreed in writing that you can come back.

3. Your account

Keep your login safe. You are responsible for what happens in your account.

• You log in with a one-time code sent to your email, or with Google sign-in if you choose it. Never share your login codes.
• You can invite team members to your workspace, up to the number of seats in your plan. You are responsible for what your team members do in your workspace.
• You are responsible for keeping your bot tokens safe outside Castvoo. Inside Castvoo, we store them encrypted.
• Tell us straight away at [email protected] if you think someone has got into your account without your permission.

4. What Castvoo does

Castvoo sends your messages through Telegram. It works within the limits Telegram sets.

With Castvoo you can connect Telegram bots, channels and groups; send messages now, later or at a set local time; add buttons with tracked links; create audiences for bot subscribers; set up automatic follow-ups; use start links; and get help from Cas, our AI assistant. A current description of features is on our website.

Please understand these points about Telegram:

• Castvoo is independent. It is not affiliated with, endorsed by or sponsored by Telegram.
• Telegram controls its own platform. It can change its rules, limit or block bots, or change how its tools work at any time. We are not responsible for what Telegram does.
• Telegram limits how fast bots can send. Large broadcasts take time to go out.
• Telegram only lets bots delete messages that are less than 48 hours old.
• Castvoo cannot see who read a message. Views and reactions on channel posts are shown inside Telegram only.
• Audiences apply to bot subscribers only. A channel or group post reaches everyone in that channel or group.

5. Free trial

Your trial is free and needs no card. New accounts get a free trial of the Growth plan for 7 days. We do not ask for card details to start a trial.

When the trial ends, the plan you have chosen is paid from your wallet. If your wallet does not have enough, sending pauses until you top up. Your account and data are kept as described in section 13.

We may refuse or end a trial if we believe someone is creating several accounts to get more than one trial, or is breaking these Terms.

6. Plans and limits

Each plan has clear limits. Going over a limit pauses things; it never costs extra.

Current plans, prices and limits are shown at https://castvoo.com/#pricing. Plans are priced in US dollars and can be paid monthly or yearly. Each plan includes a set number of connections (bots, channels and groups), subscribers, AI writes per month and team seats.

• Subscribers means people who started your bots. Members of your connected channels and groups do not count toward this limit. If you go above your plan's subscriber limit, sending pauses and the dashboard asks you to upgrade. Nothing is deleted.
• AI writes means each time Cas writes, rewrites or translates a message, or answers one question. A follow-up sequence counts as one write for each message in it. When your AI writes run out, Cas pauses until your next billing date. There is no extra charge.
• There are no setup fees and no add-on fees.

7. Wallet and payments

You add money to a prepaid wallet in US dollars. Your plan is paid from that wallet.

• Payment methods. The ways you can top up depend on the country you chose at sign-up. You can change your country in Settings. Card, bank and mobile money payments are handled by our payment partners, Paystack and Flutterwave. Everyone can also top up with USDT (TRC20) or Bitcoin.
• Currency. If you pay in your local currency, we show you the local amount for your US dollar top-up before you pay. That amount is what you are charged, and the US dollar amount is what lands in your wallet.
• Minimum top-up. The smallest top-up allowed is shown on the top-up page.
• Crypto top-ups. Send the exact coin on the network shown to the address shown, then paste the transaction ID into Castvoo. Our team confirms it, usually within a few hours, and then credits your wallet. Crypto sent on the wrong network, in the wrong coin or to the wrong address may be lost, and we cannot always recover it.
• Top-up bonuses. From time to time we may add bonus credit to larger top-ups. Any current offer is shown on the top-up page, and we can change or end it at any time. Bonus credit can only be spent on plans. It cannot be refunded, withdrawn or transferred.
• Renewals. Plans renew automatically every month or year and are paid from your wallet on the renewal date. If your balance is too low, we email you 3 days before the renewal date. If the wallet is still short on that day, sending pauses until you top up.
• Price changes. We may change our prices. We will tell you by email before a new price applies to you. A new price starts at your next renewal after that notice, never in the middle of a period you have already paid for.
• Taxes. Prices do not include any taxes, duties or bank charges that may apply where you live. You are responsible for these.

8. Cancelling and refunds

You can cancel any time. Refunds follow our Refund and Billing Policy.

You can cancel your plan in Settings at any time. Your plan keeps running until the end of the period you have already paid for, and then it does not renew. Our Refund and Billing Policy explains when wallet top-ups and plan payments can be refunded.

9. Your content and your subscribers

What you create in Castvoo is yours. You give us only the permission we need to run the service for you.

• You keep all rights to your messages, follow-up sequences, media, audiences, notes for Cas and other content ("Your Content").
• You give us a limited, worldwide, non-exclusive permission to host, store, copy, process and send Your Content only so we can provide Castvoo to you, keep it secure and meet our legal duties. This permission ends when Your Content is deleted from our systems.
• You confirm that you have the rights to everything you send through Castvoo, and that it does not break any law or anyone else's rights.
• For the personal data of your subscribers, you are the controller and Castvoo is the processor. This means you decide why and how your subscribers' data is used, and we process it only on your instructions. You are responsible for having a lawful reason to message your subscribers and for telling them how you use their data. Our Privacy Policy explains this in more detail.

10. Rules for using Castvoo

Only message people who chose to hear from you, and play by the rules.

You must follow our Acceptable Use Policy, Telegram's Terms of Service and Telegram's Bot Platform rules, and all laws that apply to you and your audience. In short: only message people who started your bot or joined your channel or group, never send illegal or harmful content, and never promise guaranteed profits.

You must also not:

• try to get into parts of Castvoo or other people's accounts that you are not allowed to access;
• attack, overload or disrupt Castvoo, or try to get around its limits or security;
• copy, reverse engineer or resell Castvoo, except where the law allows this and cannot be excluded by contract; or
• use Castvoo to build a competing product.

11. Cas, the AI assistant

Cas is a helpful tool, but it can make mistakes. Always check before you send.

• Cas can write and rewrite messages, translate them, write follow-up sequences and answer questions about your workspace. It uses the notes you add on the Train Cas page to learn about your business.
• Cas is powered by an AI provider (see our Privacy Policy). To answer you, the text you give Cas and the relevant notes are sent to that provider.
• AI can get facts wrong, misunderstand you or write something unsuitable. You are responsible for reading and checking anything Cas writes before you send it. Content you send is Your Content, wherever it came from.
• You must not use Cas to create content that breaks our Acceptable Use Policy.

12. Referral program

You can earn by sharing Castvoo. Separate terms apply. If you take part in our referral program, our Referral Program Terms apply in addition to these Terms.

13. Suspension, ending your account and your data

We may pause or close accounts that break the rules. You can leave at any time.

• If you break these Terms. We may warn you, pause sending, remove content, suspend your account or close it, as explained in our Acceptable Use Policy. For serious harm or legal risk, we may act straight away without warning.
• Refund after an Acceptable Use suspension. If we close your account for breaking the Acceptable Use Policy, we refund your unused wallet balance, not including bonus credit, minus any processor or network fees.
• If your plan ends. When a plan ends or is not renewed, sending pauses. We keep your data for 60 days after the plan ends, so you can come back and pick up where you left off. After that, it is deleted.
• Deleting your account. You can delete your account in Settings, or by writing to [email protected]. You can export your data first from Settings.
• Sections of these Terms that by their nature should continue after your account ends, such as payment duties, sections 15 to 19 and the governing law, continue to apply.

14. Changes to Castvoo

We keep improving Castvoo, and things may change.

We may add, change or remove features. If we remove a feature that is a main part of your paid plan, we will tell you in advance where we reasonably can. We work hard to keep Castvoo running, but we cannot promise it will always be available or free of errors. Planned maintenance, problems with our providers, or changes or outages at Telegram may affect the service.

15. Our intellectual property

The Castvoo software and brand belong to us.

Castvoo, its software, design, logos, the name "Castvoo", the Cas character and our website content belong to Zedapex or our licensors. These Terms give you the right to use Castvoo while your account is active. They do not give you any other rights in it. If you send us ideas or feedback, we may use them freely and without owing you anything.

16. Disclaimers

We provide Castvoo as it is. We cannot promise results.

To the fullest extent the law allows, Castvoo is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of fitness for a particular purpose, merchantability or non-infringement. We do not promise any number of subscribers, clicks, sales or other business results. We are not responsible for actions Telegram takes against your bots, channels, groups or Telegram account.

17. Limits on our liability

If something goes wrong, our responsibility is limited.

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill, subscribers or data; and
• our total liability to you for all claims connected with Castvoo is limited to the total amount you paid us for plans in the 12 months before the event that led to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

18. Your responsibility to us

If your use of Castvoo gets us into trouble, you cover it.

You agree to defend and compensate Zedapex and its staff against any claims, losses, costs and reasonable legal fees that arise from Your Content, your messages to your subscribers, or your breach of these Terms, our policies or the law.

19. Governing law and disputes

Nigerian law applies. Let us talk first if there is a problem.

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please write to us first at [email protected] so we can try to fix it together. If we cannot resolve it, the courts of Lagos State, Nigeria have jurisdiction. If you live somewhere that gives you consumer rights which cannot be removed by contract, those rights still apply.

20. Changes to these Terms

If we change these Terms, we will let you know.

We may update these Terms from time to time. The date at the top shows when they last changed. If a change is important, we will tell you by email or in the dashboard before it takes effect. If you keep using Castvoo after the change takes effect, you accept the new Terms. If you do not agree, you can cancel and stop using Castvoo.

21. Other legal points

• If any part of these Terms cannot be enforced, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your account or these Terms to someone else without our written agreement. We may transfer them as part of a merger, sale or reorganisation of our business.
• Neither of us is responsible for delays or failures caused by events outside our reasonable control.

22. Contact us

Zedapex, Lagos, Nigeria

• Support and general questions: [email protected]
• Billing: [email protected]
• Privacy: [email protected]